These days, it’s possible to fill up your car, check into your flight and do your groceries without interacting with a human. Thanks to technology, we’re in the midst of a self-service renaissance. Drivers fill up and pay for petrol on an app. Shoppers shell out for their groceries at a self-service kiosk. Travellers print out boarding passes at kiosks and diners order entrees using an iPad. Trends in self-service technology are advancing customer service and shaping the new norm of 24/7/365 self-service.
Given the fast pace of life, people are trying to do much more in less time. As consumers shift to a self-service approach, businesses need to adjust to the ‘always on’ norm. Spurred by an increased push towards convenience, companies are extending and automating their self-service offerings, en mass.
The internet has revolutionised the way we interact with brands. A recent study conducted by Gartner, predicts that by 2020, 85% of customer interactions will happen without connecting with a person. Gone are the days when the telephone was king. Today’s consumers have adapted to expect fast, fseamless customer service. Enter the concept of digital self-service; giving consumers access to what they want, when they want it.
Business hours no longer dictate how we spend our time and money. More empowered than ever before, today’s consumers have increased expectations of convenience and value. Which means, that to stay relevant, brands need to up the ante. The growing importance of flexibility is driving a trend towards self-service technology, aimed at giving the consumer the right information at the right time. As technology erodes the 9-5 workday, businesses and consumers alike are searching for smarter ways to get things done. Having access to the tools, services and support you need, outside traditional retail hours – both business and consumers can choose how they spend their time.
Where convenience used to be the great differentiator, it’s now the norm. This shift is reflected everywhere, from the way dinner is delivered to the way we procure printing and office supplies. As greater numbers of savvy shoppers go online, consumers have more choice than ever before; how they order, control and manage their supplies and collateral is no exception.
At Worldwide, we recognise that convenience is king and that evolution is inevitable. Customers want convenience on their terms – not ours. Technology may be changing the way we do business, but it’s not changing the fact that people do business with other people – not machines.
Our national footprint and friendly team mean we’re fully equipped to provide professional advice or lend a creative hand, if and when you need us. Regardless of whether the project is big or small, our customer support team have got you covered from concept to completion, anytime and anywhere.
By investing in both technology and customer experience, we’ve simplified the way you can order and manage your print products and services using our Online Product Management system. This process allows you to produce a range of professionally branded, custom printed and non-print related items.
Don’t wait for quotes and proofs – order on the spot with set pricing, view proofs on screen, approve orders and send products direct to print or dispatch from your desktop or devices. All about efficiency and convenience, we’ve turned a cumbersome process into an easy solution.
Ordering online puts control back in your hands so you can get on with the job, regardless of whether it’s midday or midnight. Log on from any device and order your print 24/7 from your office, home, or even on the road.
Our user-friendly system lets you minimise the paperwork and time you spend ordering business essentials. With a team of local experts from coast to coast, call your nearest Worldwide Centre for a free demo today.