Customer feedback and online reviews are pivotal for businesses.
They offer valuable insights into consumer preferences, highlight areas for improvement, and play a crucial role in shaping the perceptions and trust of potential customers in today’s digital landscape. Our automated Digital Review Solutions can take the guesswork out of asking your customers what they think. We can help you send branded customised emails, asking for feedback or to prompt a review at any given time or frequency.
NPS, or Net Promoter Score, is a metric used to measure customer loyalty and satisfaction based on a single question, asking respondents how likely they are to recommend a company’s product or service to others. This journey allows you to capture customer satisfaction and automatically direct any negative feedback to key personnel in your business. Our solution can connect with your CRM to prompt feedback requests instantly. You can track real time performance of multiple locations and analyse customer experiences through our comprehensive dashboard.
Select your chosen review platform, such as Google My Business, Facebook, TripAdvisor and more.
Inform us of your CRM or sales program.
Schedule the frequency of requesting customer review feedback.
Direct negative feedback to key personnel within your business.
Analyse your business performance through your personalised dashboard.*
Identify key areas for improvement.
*Net Promoter Score Accelerator and Digital Review Accelerator only.
Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.