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Customer feedback and online reviews are pivotal for businesses.
They offer valuable insights into consumer preferences, highlight areas for improvement, and play a crucial role in shaping the perceptions and trust of potential customers in today’s digital landscape. Our automated Digital Review Solutions can take the guesswork out of asking your customers what they think. We can help you send branded customised emails, asking for feedback or to prompt a review at any given time or frequency.
Customer Satisfaction or CSAT is a metric used to measure how satisfied customers are with your products and/or services. It’s measured through customer feedback and expressed as a percentage. A high number indicates customers are satisfied and a low score indicates that there is room for improvement. This journey allows you to capture customer satisfaction and automatically direct any negative feedback to key personnel in your business. Our solution can connect with your CRM to prompt feedback requests instantly. You can track real time performance of multiple locations and analyse customer experiences through our comprehensive dashboard.
If you need to increase both your online reviews and gather valuable customer feedback and track your customer satisfaction scores, then our Digital Review Accelerator journey can manage both options.
Select your chosen review platform, such as Google, Facebook, TripAdvisor and more.
Inform us of your CRM or sales program.
Schedule the frequency of requesting customer review feedback.
Direct negative feedback to key personnel within your business.
Analyse your business performance through your personalised dashboard.
Identify key areas for improvement.
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