Survey Says

Survey Says

We surveyed 2,000 customers across Australia,
here's what they had to say…

Customer Service

When asked to rate Worldwide's customer service, respondents were provided with a list of words and phrases and asked which terms they would normally use to describe Worldwide. Words and phrases were offered in contrasting pairs (e.g. Professional / Unprofessional). From the number of participants who responded to this question, these are the results:
 


 

Product Range

When asked to rate Worldwide's product range, respondents were provided with a list of words and phrases and asked which terms they would normally use to describe Worldwide. Words and phrases were offered in contrasting pairs (e.g. High Quality / Low Quality). From the number of participants who responded to this question, these are the results:

 

Overall Satisfaction

Respondents indicated high satisfaction levels with Worldwide, with no respondents rating Worldwide lower than 7/10 on the scale of 1 'Not very happy' to 10 'Extremely happy'.

A notable majority of 81% rated their satisfaction with Worldwide at 10, with a further 14% rating their satisfaction as 9.
 

 

Words to describe Worldwide

Respondents were provided with a list of words and asked which words they would normally use to describe Worldwide. Below are the top responses, customers could select more than one option.
 


Relatively fewer respondents considered Worldwide to be 'Traditional' (9%), 'Progressive' (30%) or 'Modern' (34%).

Respondents were given the opportunity to fill in an "other" box. Without prompting, 'Reliable' and 'Efficient' were both suggested by 3% of the respondents. Other suggestions included helpful and prompt (both 2%), adaptable, amazing, consistent, friendly, personal, responsive, good customer service and solutions-based.

 

Why Worldwide?

When asked to choose one thing they like most about Worldwide, customer responses included:

"I use Worldwide because…
Excellent past experiences, affordable, short turnaround times, outside the box thinking."

"I use Worldwide because…
Our national company uses Worldwide for logos and printing stationery –  we've never looked back."

"I use Worldwide because…
Friendly and helpful – progressive and creative giving us the confidence to throw ideas around with them so they can help us with our vision."

"I use Worldwide because…
I started with Worldwide because it was easy and affordable to access consistent assets delivered in a timely manner. I stayed because of the customer care, the ease with which problems and feedback was received and corrected and the confidence that the job will be done fuss free and to the level requested."

"I use Worldwide because…
Customer Service and care for clients is premium. I have been asked to compare suppliers many times and some may be cheaper but I would not change suppliers because of the team and their loyalty to supporting our company needs."

 

Most liked Feature or Service of Worldwide

Respondents were provided with a list of words and phrases and asked which feature or service they most liked about Worldwide. Respondents could only select one feature or service.

The feature with the highest rating was 'Turnaround / Delivery Times', identified by 49%, followed by 'Services' (21%) and Quality (11%). Respondents were provided with the option of writing in a response through an "other” box and 4% wrote-in ‘Customer Service’.

 

Least liked feature or service of Worldwide

Respondents were provided with a list of words and phrases and asked which feature or service they least liked about Worldwide. Respondents could only select one response or write a comment in the 'Other' box.

The most common response was 'Nothing', which was written in the 'Other' box by 47% of the respondents.

Among the options provided, the most frequently selected areas of concern were 'Location' (6%), 'Idea Generation', and 'Turnaround / Delivery Times' (all 4%).

"I like everything about Worldwide."

"Truthfully, there is not one thing I could choose here."

"I have no negative feedback to offer relationship has extended over 20 yrs."

 

Our Net Promoter Score SM

Our NPS® from our national survey is 94%.
 

 

Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Our National Partners



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